Here are a few of the most frequently asked questions. To provide you with the best customer experience, we encourage your feedback. If you have any questions, please send us an email at info@youlookuglytoday.com OR use the contact form to the right. We’re a friendly bunch and we’ll do our best to help you.
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FAQ PAGE
When will you receive more stock of a product in my size?
We replenish stock on a daily basis – so check back regularly to see whether your size is available. Or if you’re in a hurry, drop us a line at info@youlookuglytoday.com with details of the product you’re looking for and we’ll do a recce on our side to see if we can track it down for you.
The size / jumper I want is out of stock.
If the sweater you are looking for or size you require is not visible then this means its out of stock. Some will return in next year but not in time for this Christmas.
We advise if you see a sweater you like in the size you need order it asap as chances are it will be gone soon.
How do I wash it?
Every one of our products comes with a care label and washing instructions so please look out for that. If you’ve tossed yours, no worries, drop us a line at info@youlookuglytoday.com and we’ll help you.
I can’t find my question on your FAQ and I need help.
Don’t panic! We’re here. We’ve heard it all! We’re also a very friendly bunch who is happy to help you however we can. Simply drop us a line at info@youlookuglytoday.com and we’ll do our best with whatever it is you need.
How do I choose the appropriate size?
Each of our items includes a size chart where you’re able to measure and check how your size best corresponds with the size of the item you’re looking to buy. Please measure yourself/your child with a tape measure and don’t simply just use your standard size, as sometimes our sizes come in a little bigger or smaller. A little bit of pre-planning goes a long way toward avoiding having to make an exchange and the disappointment of item being out of stock.
Are the jumpers unisex?
Yes the jumpers are unisex. The XS and S sizes have more of a female cut to them.
Adult Unisex Christmas Sweater
EQUAL SIZES
Please note that it’s not only our graphics and styles that we’ve made to suit both men and women in our unisex clothes. Our sizes are unisex too. We’ve designed our clothes so the sizes are conveniently compatible with both men and women and will fit accordingly.
Men's Suit
- This size chart is for apparel chest, not for actual body.
- Trouser waist is adjustable in length
- Please read this size chart to determine the right size before ordering, when in doubt between two sizes, please be recommended to choose the larger one of two sizes to get a loose blazer.
Men's Blazer
- This size chart is for apparel chest, not for actual body.
- Please read this size chart to determine the right size before ordering, when in doubt between two sizes, please be recommended to choose the larger one.
Adult Unisex Sweatshirt
- This is the size chart for actual garment, not for body.
- The size chart can help you for a right size. Our suggestion is to choose ONE SIZE UP if you are Man and choose your usual size if you are a Woman.
Kid's Sweater
- This is the size chart for actual garment, not for body.
- The size chart can help you for a right size. Our suggestion is to choose ONE SIZE UP if you are Man and choose your usual size if you are a Woman.
Kid's Suit
- This size chart is for apparel chest, not for actual body.
- Trouser waist is adjustable in length.
- Please read this size chart to determine the right size before ordering, when in doubt between two sizes, please be recommended to choose the larger one of two sizes.
Unisex Adult Pajama
Kids Pajama
I received my order, but it doesn’t fit. Can I exchange for a different size?
Yes, you’re welcome to make an exchange. Drop us a line at info@youlookuglytoday.com and we’ll send you a returns form with all the relevant information on how to proceed with your exchange. You will be required to pay the return postage. Also, please note that we will only accept exchanges within two weeks of the delivery date and we will only accept items that new with their tags and have been unworn.
There is something wrong with my order.
Oh dear! Please drop a line immediately with your order number, a picture of the item if possible and as much detail as you can provide with what the problem is. We’ll do our best to resolve it for you.
You will be reimbursed for any postage fees incurred.
I received the wrong size/item/something is missing from my order. Help!
Despite the best of intentions, we can get it wrong! We’re only human after all. We’re so sorry and we’ll try to make it right quickly and with the least hassle for you. Drop us a line at info@youlookuglytoday.com with your issues, include your order number and as much detail as possible as we’ll sort it out, pronto! You will be reimbursed for any postage incurred.
I’ve changed my mind and I want to return it. How do I do this?
It happens. We understand. Simply drop us a line at info@youlookuglytoday.com and you’ll receive all the information you need to return the item. Please note that you have 14 days after receiving your item to initiate a return and you can only do so if it is unworn and new with tags. You will have to pay the return postage and will receive a refund once we receive the item.
Can I cancel my order?
Unfortunately the point at which an order is made and payment is received, it is on our system and cannot be manually cancelled. You will need to wait until you receive your order and then proceed with making a return after which you will be refunded in full. To make a return, drop us a line at info@youlookuglytoday.com and we’ll provide you with all the necessary details. Please note that you will incur the fee for return postage.
If there is a fault with the sweater will we return the full amount?
If there is a fault with the sweater we will return the full amount* or offer an exchange after it has been returned to us and fully inspected.
All sweaters are inspected on return.
Worn sweaters will not be refunded.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way .
We recommend you obtain proof of postage.
* For a full refund we need proof of purchase from You Look Ugly Today within 1 month of the buy date.
You want to exchange/return a sweater.
For exchanges please make sure the item you want is in stock. If you want to exchange for a different size we highly recommend returning your sweater for a refund and ordering the correct size sweater that you need. Frequently when sweaters are sent back for exchange, by the time we have received the sweater the size you were looking for has sold out.
How long will my order take to arrive?
We have following shipping options to select on checkout page:
Free Shipping 4-5 Days
1 Day Shipping
2 Days Shipping
You will receive an email with the details of your delivery. We aim for all deliveries to reach customers within date range of selected shipping option.
I have not received my order?
If you’ve received your delivery information and your order has not arrived on the scheduled day, please drop us a line at info@youlookuglytoday.com with your order number and we’ll look into it for you.
What is the shipping cost for US orders?
There is no shipping cost for US orders.
Who do we use to ship our orders?
We use Flat Rate Standard Shipping with tracking information for all order.
Where do we deliver to?
Currently we ship to US only.
Why is my tracking number not provided in my order confirmation email?
After two days of order confirmation, we update the shipping info with a tracking code, which is generated once the order has been picked up for delivery.
Tracking can be found in “My Account” section of the website.
What forms of payment do we accept?
We accept Paypal payments only and soon be adding more payment options to accept VISA, Mastercard, VISA Debit, and Amazon Pay.
I would like a coupon code.
From time to time we have special offers so keep an eye out on our site.